These are the most common methods used by scammers to steal your money or get hold of your payment details. Stay vigilant.
🔒 Village Covoit will NEVER ask for your password, your bank details or a payment outside the platform.
Click on each scam to learn more and pick up the right reflexes.
What you can do to protect yourself every day on Village Covoit.
No Village Covoit employee will ever ask for your password or verification code. Keep them secret.
All secure payments happen within the app. Always refuse any payment through another method.
Compare the profile photo with the person in front of you and check the number plate before getting in the vehicle.
Make sure you are on villagecovoit.fr with the HTTPS padlock in your browser's address bar.
Check reviews left by other users before booking. Plenty of recent reviews is a good sign.
If in doubt, immediately report the profile or message using the platform's report button.
Secure your account by enabling two-factor authentication in your profile settings.
Communicate only via the built-in Village Covoit messaging to keep a secure record of all your exchanges.
Act quickly and in order. Every step matters.
Stay calm. The faster you act, the better your chances of limiting the damage. Every minute counts.
Contact your bank immediately to block your bank card and dispute any suspicious transactions. Your bank is available 24/7.
Use the report button on the relevant profile and contact our emergency support team by email. We will block the account immediately.
Take screenshots of all exchanges, messages, profiles and transactions before deleting anything. This evidence is essential for a complaint.
Go to your nearest police station. You can also report online fraud to Action Fraud at actionfraud.police.uk.
contact@villagecovoit.co.uk
Priority reply within 2 hours
999 (emergency)
Service available 24/7
actionfraud.police.uk
Online assistance & reporting
Report it to our team immediately. Together, let's keep the Village Covoit community safe and protected.